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Please take a moment to read our Privacy Policy so you know what choices you have about the information we may ask you for. This policy may change from time to time so it’s a good idea to come back and read through it again, from time to time.

In order to provide you with the full range of Sound Connections services, we are sometimes required to collect information about you.

1. Sound Connections is committed to safeguarding your personal information.
Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

2. The Sound Connections websites contain hyperlinks to websites owned and operated by third parties.
These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

3. What information will Sound Connections collect about me?
When you sign up to participate in or receive a service from any Sound Connections website, such as newsletters, training courses, questionnaires etc we may ask for personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth. Different web pages may ask for different personal information.

4. By entering your details in the fields requested, you enable Sound Connections and its service providers to provide you with the services you select.

5. Sound Connections also uses cookies and collects IP addresses.
Cookies are small pieces of information stored by your internet browser on to your computer’s hard drive. Like most website providers, Sound Connections uses cookies to enable us to make a link between you and the information you have provided to our website and therefore provide you with personalised content so that we can give you a better experience when you return. Most web browsers automatically accept cookies, although you can choose not to.

An IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

6. How will the Sound Connections use the information they collect about me?
Sound Connections will use your personal information for a number of purposes including the following:

  • for “service administration purposes”, which means that the Sound Connections may contact you for reasons related to the service you have signed up for (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
  • to contact you about a submission you have made to the websites, including any content you provide.
  • to personalise the way Sound Connections content is presented to you, IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on the Sound Connections website e.g. to provide you with the most user-friendly navigation experience.
  • to enable us to review, develop and improve the products, services and special offers online.
  • to occasionally carry out market research.
  • to send you details of Sound Connections promotions, products, services, special offers and rewards that we think will be of interest to you. It’s up to you to decide whether or not you want to receive this information.
  • Where Sound Connections proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

7. When will the Sound Connections contact me?
Sound Connections may contact you:

  • in relation to the functioning of any service you have signed up for in order to ensure that Sound Connections can deliver the services to you;
  • where you have opted to receive further correspondence;
  • in relation to any contribution you have made to Sound Connections, e.g. uploading demos or taking part in a video blog
  • to invite you to participate in surveys about Sound Connections services (participation is always voluntary); and for marketing purposes where you have specifically agreed to this

8. Will Sound Connections share my personal information with anyone else?
Generally, we will only use your information within Sound Connections. However, sometimes Sound Connections may use third parties to process your information. Sound Connections will require these third parties to comply strictly with its instructions and Sound Connections will require that they do not use your personal information for their own business purposes. We will keep your information confidential except where disclosure is required or permitted by law.

9. Protecting your information
Any information sent to us is stored on a secure server so that it can only be read by authorised personnel.

10. Marketing our products and services
We may, subject to your consent, use your personal information to contact you with information about Sound Connections promotions.

If you no longer wish to receive such information from Sound Connections, please hit the unsubscribe link in our communications.

11. Offensive or inappropriate content
If you post or send offensive, inappropriate or objectionable content anywhere on the Sound Connections website or otherwise engage in any disruptive behaviour on a Sound Connections website, Sound Connections may use your personal information to stop such behaviour.

Where Sound Connections reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), Sound Connections may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.

12. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the Sound Connections website. Users without this consent are not allowed to provide us with personal information.

13. How long will Sound Connections keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant service or promotion.

Where you contribute to the Sound Connections website we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

14. Can I find out what personal information Sound Connections holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information Sound Connections holds about you and to have any inaccuracies corrected.

Contact Us

If you have any questions or concerns about our use of your personal information you should write to Sound Connections at the address below.

Sound Connections
Rich Mix
35 – 47 Bethnal Green Road
London E1 6LA
T: 020 7729 7220
F: 020 7033 670


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Support our work with London's young music makers. Donate Now